The Financial Services Authority (FSA) legislation introduced in March 2009 requires that some UK financial institutions record and store telephone conversations and electronic communications relating to client orders. For financial institutions looking to introduce new systems to meet this new legislation, there are considerations for security and the provision of resilient authentication systems. Security and the ability to demonstrate tamper evident data has to meet the FSA requirements, both on the platform and while transmitted, and the archiving system should be secure and easy to use.
There are additional priorities relating to the system infrastructure, such as the need to ensure the solution is based on a secure solution architecture offering high resilience and reliability levels. This can be an opportunity to extend the system to cover the increasing number of mobile workers who need to make and receive calls on a mobile phone.
This paper provides information on the PMN / TeleWare call recording functionality created specifically to meet the demands of the new FSA legislation. Download it here to find out more.
Call Recording within Wealth Management InstitutionsDownload
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